Booking Terms & Conditions

Please read these Terms and Conditions carefully before making a booking. By completing a booking with Royalton Farm you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in full. If you do not agree, please do not proceed with a booking.

1. Definitions

In these Terms and Conditions the following words have the following meanings:

• “Company”, “we”, “us”, “our” means Royalton Farm, the owner and operator of the holiday properties described on this website.
• “Guest”, “you”, “your” means the lead person named on the booking, who must be at least 18 years of age at the time of booking, and who is responsible for all members of the party.
• “Property” means any of the holiday cottages made available for letting by the Company, namely: The Hayloft, and The Old Dairy.
• “Booking” means the reservation of a Property for a specified period made by a Guest and confirmed in writing by the Company.
• “Booking Confirmation” means the written confirmation email issued by the Company once a Booking has been accepted and full payment received.
• “Rental Period” means the dates of arrival and departure specified in the Booking Confirmation.
• “Party” means the Guest and all persons who will occupy the Property during the Rental Period.

2. Booking Process

2.1 To make a booking, the Guest must complete the online booking form on our website, or contact us directly by email. All bookings are subject to availability.

2.2 A binding contract between the Guest and the Company comes into existence only when: (a) the Guest has submitted a booking request; (b) the Company has issued a Booking Confirmation; and (c) full payment has been received and processed by the Company. Receipt of payment constitutes acceptance of the booking.

2.3 The Booking Confirmation will set out the Property, Rental Period, and total price paid. The Guest should check the Booking Confirmation carefully and notify us immediately if any details are incorrect.

2.4 The person making the booking is the lead Guest and accepts these Terms and Conditions on behalf of all members of the Party. It is the lead Guest’s responsibility to ensure all members of the Party are aware of and comply with these Terms and Conditions.

2.5 We reserve the right to decline any booking at our absolute discretion. In the event that a booking is declined after payment has been received, any amounts paid will be refunded in full.

3. Payment Terms

3.1 Full payment at booking. The full rental price is due and payable at the time of booking to secure your reservation. No booking is confirmed until full payment has been received and processed.

3.2 Non-refundable booking deposit. A non-refundable booking deposit of 25% of the total rental price is included within the amount charged at the time of booking. This deposit is retained by the Company in all circumstances, including where a Guest cancels. The remaining 75% may be refunded in accordance with our Cancellation Policy depending on the notice given.

3.3 Payment method. All payments are taken securely via Stripe. We accept Visa, Mastercard, and American Express debit and credit cards. We do not store card details; all payment information is handled by Stripe in accordance with PCI-DSS requirements. By making payment you also agree to Stripe’s terms of service.

3.4 Pricing. All prices displayed on our website are in pounds sterling (GBP) and include VAT where applicable. Prices are per property per night. The Company reserves the right to correct any errors in pricing at any time prior to issuing a Booking Confirmation.

4. Occupancy and Property Rules

4.1 Maximum occupancy. The maximum occupancy for each Property is as follows. These limits must not be exceeded under any circumstances:

• The Hayloft: 6 persons
• The Old Dairy: 4 persons

Cots for infants under 2 years are not counted toward the occupancy limit, provided they are accommodated in a cot supplied by the Company. Please request a cot at the time of booking.

4.2 No parties or events. The Properties are let for private residential holiday use only. Commercial use, parties, weddings, events, hen parties, stag parties, or gatherings that exceed the stated maximum occupancy are strictly prohibited. If the Company discovers that a Property is being used in breach of this clause, we reserve the right to require the Party to vacate immediately without refund.

4.3 Smoking. All Properties are strictly non-smoking indoors. Smoking is permitted in designated outdoor areas only. Guests who smoke inside a Property will be charged for specialist deep-cleaning and any associated remediation costs, which will be invoiced to the Guest.

4.4 Pets. Pets are not permitted at any of our properties.

4.5 Noise and nuisance. Guests are required to be considerate of neighbours and other guests on the farm. Loud music, amplified sound, and noise that would cause a nuisance are not permitted after 10:00 pm.

4.6 Subletting. Guests may not sublet the Property or any part of it, or allow persons other than those named in the booking to stay overnight.

4.7 Hot tub. Where provided, the hot tub is for the exclusive use of guests staying at that Property only. Children under 5 must not use the hot tub. Guests must follow the hot tub safety instructions provided in the Property information pack. Guests are responsible for ensuring the hot tub is used sensibly and safely.

5. Arrival and Departure

5.1 Check-in. The Property will be available from 15:00 on the date of arrival stated in the Booking Confirmation. Early check-in before this time cannot be guaranteed and must be requested in advance. We will do our best to accommodate early arrivals where possible, but this is not guaranteed.

5.2 Check-out. Guests must vacate the Property by 11:00 on the date of departure stated in the Booking Confirmation. Late departure is not permitted without prior written agreement. A charge equivalent to one additional night’s rental may be applied where the Property is not vacated by the agreed time.

5.3 Access instructions. Full access instructions, including a key code or key collection details, will be provided to the Guest no later than 72 hours before arrival, once full payment has been received.

5.4 Minimum stay. A minimum stay may apply during peak periods. Any minimum stay requirements will be stated clearly at the time of booking.

6. Your Property During Your Stay

6.1 The Guest is responsible for taking reasonable care of the Property and its contents throughout the Rental Period. The Property must be left in a clean and tidy condition on departure. A full inventory is provided within the Property.

6.2 The Guest must report any damage, breakage, or loss to the Company as soon as it occurs, and in any event before departure. Please contact us by email at [email protected]. We appreciate prompt reporting and will always seek to handle such matters reasonably.

6.3 Guests must not move heavy furniture, remove items from the Property, or make any alterations or additions to the Property without prior written consent from the Company.

6.4 Guests must take reasonable steps to keep the Property secure — locking all doors and windows when away from the Property. The Company will not be liable for any loss of, or damage to, Guest property resulting from a failure to do so.

6.5 Guests are responsible for their own vehicles and any items left within them. Vehicles are parked at the owners’ risk.

6.6 Guests must not use the Property for any illegal purpose.

6.7 The Company or its representatives reserve the right to enter the Property at any reasonable time to carry out emergency repairs or maintenance, or in the event of a suspected breach of these Terms and Conditions. We will give reasonable notice wherever possible except in genuine emergencies.

7. Cancellation

The Company’s full cancellation policy, including the tiered refund structure for guest cancellations and the procedure for cancellation by the Company, is set out in our Cancellation Policy, which forms part of these Terms and Conditions and should be read alongside them.

7.1 All cancellation requests must be submitted in writing. The date of cancellation will be the date on which written notice is received by the Company.

7.2 The Company strongly recommends that Guests take out comprehensive travel or holiday insurance at the time of booking to protect against cancellation for reasons outside their control.

8. Liability

8.1 The Company takes all reasonable steps to ensure the Properties are maintained to a high standard. However, to the fullest extent permitted by applicable law, the Company shall not be liable for any loss, damage, injury, illness, or death suffered by any Guest or member of the Party, or any third party, arising from:

• The acts or omissions of the Guest or any member of the Party.
• Any defect in or failure of any equipment, appliance, or facility not owned or maintained by the Company.
• Events beyond the Company’s reasonable control, including but not limited to flooding, storm damage, fire, or other acts of God.
• The actions of any third-party service provider.
• Any loss or damage to a Guest’s personal property or vehicle.

8.2 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

8.3 Guests are strongly advised to take out personal travel and holiday insurance, including cover for personal injury, cancellation, and loss of personal possessions.

8.4 Where a complaint or problem arises during the Rental Period, Guests must report it to the Company immediately so that we have the opportunity to remedy it. The Company cannot accept responsibility for complaints raised after departure where the Guest did not give us a reasonable opportunity to address the issue during the stay.

9. Governing Law

9.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

9.2 Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions.

9.3 These Terms and Conditions constitute the entire agreement between the Guest and the Company in relation to the booking and supersede all prior representations, agreements, or understandings, whether written or oral.

9.4 The Company reserves the right to update these Terms and Conditions from time to time. Any changes will be published on this page with an updated date. The Terms and Conditions applicable to your booking are those in force at the date on which the Booking Confirmation is issued.